Privacy Notice

Information We Collect

When you work with our drawing fundamentals platform, we gather various kinds of data to offer personalized learning experiences and to improve our services.

Personal Information

We collect details you provide directly when creating an account or getting in touch with us. This includes your name, email address, phone number, and any messages you send via our contact forms. When you enroll in our drawing courses, we also collect information about your artistic background and learning goals.

Usage Data

We automatically gather information about how you use our site and learning platform. This includes pages visited, time spent in different sections, completed drawing exercises, and technical details like your IP address, browser type, and device information.

Cookies and Tracking

Our site uses cookies and similar tracking tools to improve your browsing experience, remember your preferences, and analyze site performance. You can adjust cookie settings in your browser preferences.

• Essential cookies needed for site functionality
• Analytics cookies to understand how users interact with the site
• Preference cookies to recall your choices
• Marketing cookies to deliver relevant content

How We Use Your Information

Your personal data helps us provide quality educational content and run our drawing platform effectively. We are committed to handling your data responsibly and only for legitimate purposes.

Educational Services

We use your information to grant access to drawing courses, monitor your progress through various skill levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization supports more effective learning paths for developing your drawing fundamentals.

Communication and Support

Your contact details enable us to respond to inquiries, share important course updates, and provide technical support when needed. We may also send periodic newsletters about new drawing techniques, featured artwork, or platform improvements if you’ve subscribed to our communications.

Platform Improvement

Usage data helps us identify which drawing exercises are most beneficial, spot areas where learners struggle, and create new content that addresses common learning challenges. This analysis is performed in aggregate form to protect individual privacy while enhancing our educational approach.

Legal Compliance

In certain situations, we may use or disclose your information to comply with Canadian privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your data is shared and treat privacy as a core value in all our business relationships.

Service Providers

We work with trusted third-party service providers who help us operate our platform, process payments, send emails, and provide customer support. These providers have access only to information necessary for their services and are contractually bound to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If PineCroftLane is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We would inform you by email and provide details about any changes to how your data is handled.

Legal Requirements

We may disclose your information when required by Canadian law, a court order, or government requests. This includes situations involving potential threats to safety, fraud investigations, or violations of our terms of service.

Your Rights and Choices

Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal data.

Access and Correction

You may request access to the personal data we hold about you and ask us to correct any inaccuracies. We will provide this information within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You may request deletion of your personal data, and we will comply unless we have legitimate reasons to retain it for legal compliance, fraud prevention, or valid business purposes. Deleting your account will revoke access to your course progress and saved artwork.

Marketing Communications

You may unsubscribe from our marketing emails at any time using the unsubscribe link in each message or by contacting us directly. You’ll continue to receive essential notices about your account and course enrollment.

Cookie Management

Most web browsers let you manage cookies through their settings. You can accept all cookies, block certain types, or get prompts before cookies are stored. Blocking essential cookies may affect site functionality.

Data Security and Retention

We apply comprehensive security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transfer, secure server environments, regular security audits, and restricted access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal data only as long as needed to provide our services, comply with legal obligations, or resolve disputes. Account details are typically retained for three years after closure, while course progress data may be kept for up to seven years for educational records.

International Transfers

Although our main operations are in Canada, some service providers may process data in other regions. We ensure adequate protections through contractual safeguards and compliance with Canadian privacy laws for international transfers.

Children's Privacy

Our drawing platform is open to learners of all ages, and we take extra steps to protect the privacy of younger users in line with Canadian privacy laws.

For users under 18, we require parental consent before collecting personal data. Parents or guardians can review their child’s information, request corrections or deletions, and withdraw consent at any time.

Parental Controls

Parents may review any personal data we’ve collected about their child, request deletion, and refuse further collection or use of their child’s information. We provide clear methods for parents to exercise these rights.

If you believe we have inadvertently collected data from a child under 18 without proper parental consent, please contact us promptly so we can take appropriate action.

Changes to This Policy

We may update this privacy notice periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will inform you about any significant changes via email or prominent notices on our site.

Minor updates may be posted without individualized notice, so please review this policy regularly. The "Last Updated" date at the top indicates the most recent changes.

Your continued use of our platform after changes means you accept the updated terms. If you disagree with any changes, you may stop using our services or reach out to discuss your concerns.